Last Updated: December 30, 2025
Welcome to Launch Labs LLC (referred to as "Launch Labs," "we," "our," or "us"). These Terms & Conditions ("Agreement") are between you ("you") and us, and govern your access and use of our self-service golf simulator facilities (the "Facilities") and your use of our services and website (collectively, the "Services"). By using our Services or accessing or using our Facilities, executing this Agreement, or accepting this Agreement electronically, you agree to comply with and be bound by all of the terms and conditions of this Agreement.
If you purchase a membership as set forth herein and such membership is active, you are referred to herein as a "Member." Each Member is granted a limited, non-exclusive, revocable right to use the Facility's self-serve golf simulators and related amenities during posted operating hours, subject to reservation availability and Facility rules.
If you are a Member and would like to bring a guest to the Facility, you must register the guest with us prior to the applicable session and guest access is subject to Facility policies and may be subject to additional fees. Guests registered in accordance with these terms and any other Facility policies and fees are referred to herein as "Permitted Guests." The Facility is membership-only and access is limited to active Members and Permitted Guests; there is no walk-in usage. If you are a Member, your membership is personal to you and may not be shared, assigned, or transferred.
You agree to comply with all of the following rules and to ensure that any Permitted Guest you bring to any Facility complies with the following rules:
You understand and agree that we may remove you or any other person for unsafe or inappropriate conduct or any breach of these Terms.
Self-Serve: You acknowledge that the Facility is self-serve and that typically no attendant or employee will be present on-site.
Equipment: You agree to use simulators, balls, tees, mats, and ancillary equipment responsibly, following on-screen prompts and posted instructions. You must report any equipment malfunctions or damage immediately.
Responsibility: You are solely responsible for damage arising from your misuse of any equipment or the Facilities, your negligence, and your violation of Facility rules by you or your Permitted Guests or any other person you permit to enter the Facility.
Tee Time Required: All simulator access and access to the Facilities must be scheduled in advance by a Member. Unscheduled use is strictly prohibited.
Time Slots: Each reservation's allotted playtime is inclusive of clean-up and transition. You agree to vacate promptly at the end of your session and to follow all check-in and check-out procedures.
Booking Limits: A Member's subscription level outlines the amount of time a Member can reserve and play on a given day. Advanced booking capabilities are outlined in the Member's subscription level.
Monthly Hourly Allotment: A Member's subscription level outlines the amount of hours a Member can access the facility each month. Any unused hours do not rollover to the next month.
Cancellations: Any cancellations must be made at least 24 hours prior to your reservation. No-shows or late arrivals (beyond 15 minutes) may forfeit their session. We will not refund hours to a Member's bank.
Guests: You may bring up to 3 Permitted Guests per session. All Permitted Guests must follow all rules and sign a liability waiver. A Member must accompany each Permitted Guest at all times.
All memberships to use our Facilities and our Services, other than corporate memberships, are sold on an individual basis. If you are a Member, you may bring Permitted Guests, subject to the limitations herein, but you are responsible for and must accompany them at all times. Members may not, under any circumstances, share their Access Credentials or allow entry to the Facility by any person (other than Permitted Guests). Violation of the aforementioned rule will result in immediate forfeiture and termination of any remaining membership without recompense or refund.
Member agrees to pay membership fees, taxes, and any additional charges (e.g., guest passes, late-cancel/no-show fees, retail purchases) in accordance with Facility's posted rates and billing schedule. Fees are billed in advance and are non-refundable except where required by law. All membership fees shall be paid by automatic electronic payment (credit card or debit card). Member authorizes the Facility to charge the payment method on file for recurring dues and incidental charges. Memberships will automatically renew at the same payment terms and billing date established at time of enrollment. All prepaid memberships (with 3, 6, and 12 month terms) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Member shall login to their Member Dashboard where you can cancel or make changes to any membership. It is your responsibility to monitor membership expiration and renewal dates.
Memberships can be canceled at any time, however all cancellation requests must be submitted and managed via the Member Dashboard > Manage Billing section. There will be no refund issued once a payment has been charged to your credit card and all cancellations will go into effect at the end of the current term. Any unused hours on a Member's account will be forfeited upon the end of the current term once a Member chooses to cancel their account.
Memberships can be upgraded and will be prorated, upon upgrade, based on the number of days remaining in your current billing cycle at your new rate. At the start of the next monthly billing cycle you will be charged at the full membership rate.
If you are a Member and wish to downgrade your membership to a lower session based plan you can submit and manage this request via your Member Dashboard > Manage Billing section. The new plan will be effective at the start of the next billing cycle / agreement term. Please note, changes cannot be made retroactively.
No refunds will be issued for unused memberships or retroactive cancellations. We do not offer partial month refunds.
If you are a member, you may receive access credentials (e.g., codes, key cards, app access, or login credentials) for entry into the Facilities and equipment activation (the "Access Credentials"). You must not share your Access Credentials with any third party, must keep them secure, and must notify us if you have lost any such Access Credentials or if such Access Credentials are compromised. The Facility may use video monitoring for safety and security in common areas and simulator bays.
You are financially responsible for any damage caused by you (or your Permitted Guests and any other third party that you allow to enter the Facilities) to our property, including but not limited to screens, turf, equipment, furniture, etc.
You shall not attempt to modify, repair, or tamper with any portion of the Facilities or any components of the Facilities.
Coaches using the Facility with clients shall register these clients as Permitted Guests and hereby assumes full responsibility for their Permitted Guests' behavior and compliance with this Agreement.
You agree that you understand that indoor golf activities and use of the Facilities and Services involve inherent risks of injury, including from errant shots, equipment malfunctions, club contact, slips, trips, falls, and accidents involving others. You represent that you are physically able to participate and voluntarily assume all risks of use of the Facility, including risks from other users and equipment. You agree to follow all safety instructions and to cease activity if experiencing pain, dizziness, or any other concerning symptoms.
You voluntarily assume all risks for you and your guests and agree not to hold us or our affiliates or any of our or our affiliates' respective employees, officers, contractors, or agents liable for any injury, loss, liabilities, or damages. To the fullest extent permitted by law, Member releases and waives any claims against us, our affiliates, and our or our affiliates' respective owners, employees, contractors, agents, successors or assigns for injury, loss, liabilities, or damages arising from access or use of any Facility, the premises surrounding any Facility, the Services, and/or any equipment or interactions with any third party at any Facility.
You agree to indemnify and hold us and our affiliates, and our or our affiliates' respective owners, employees, contractors, agents, successors or assigns harmless from any and all claims, proceedings, settlements, judgements, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your (or your Permitted Guests' or any other third party permitted entry to the Facility by you) use of the Facility (or equipment at such Facility) or Services, breach of this Agreement, negligence, or damage to property.
We reserve the right to suspend or terminate any membership without refund for any breach of this Agreement, unsafe behavior, non-payment, misuse of the Facility or any other reason in our sole discretion.
Members terminated for cause may not be reinstated and will be liable for all outstanding charges.
The facility is equipped with 24/7 video surveillance.
By entering the facility, you consent to video monitoring and to the recordation of your likeness and acknowledge that video footage may be reviewed, stored, and used for security, operational, or legal purposes.
Tampering with security systems or damaging equipment is strictly prohibited and will result in financial liability and membership termination.
We are not liable for any failure to provide Services or access to Facilities due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, power outages, or equipment failures.
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-laws rules.
All disputes shall be resolved via binding arbitration in Santa Clara County, California, in accordance with the rules of the American Arbitration Association.
You hereby waive your right to a trial by jury or to participate in class-action litigation.
Launch Labs may update these Terms & Conditions at any time. Notice will be provided via email or posted in the facility. Continued use of services constitutes acceptance of revised terms. This Agreement, together with posted Facility policies, constitutes the entire agreement between the parties and supersedes prior discussions. If any provision is found invalid, the remainder remains enforceable. Failure to enforce any provision is not a waiver.
You agree to receive notices electronically to the email or mobile number on file. If you are a Member, you are responsible for keeping your contact and payment information current.
By accepting these terms electronically or signing at check-in, you acknowledge that you have read and understand this Agreement and agree to comply with all of the terms herein and all Facility policies.
Questions about these terms? Contact us at members@launchlabsgolf.com